Enforceability Of Arbitration Agreement On Internet: 9th Circuit Agrees Terms Were Not Conspicuous Enough

"A Question Of Ever-Increasing Ubiquity In Today's E-Commerce World."

        The question: did an internet user’s online activities bind her to certain terms and conditions? 

        The majority opinion in Katherine Chabolla v. ClassPass Inc., et al, 23:15999 (9th Cir.  2/27/25) (Mendoza, Fitzgerald; Bybee, dsst.) affirmed the district court’s decision to deny ClassPass’s motion to compel arbitration. The key issue was whether Chabolla agreed to ClassPass's Terms of Use, specifically the arbitration clause. The majority found that Chabolla did not unambiguously manifest her assent to the Terms. ClassPass's website displayed links to the Terms, but the notice on screens 1, 2, and 3 was not sufficiently conspicuous. Screen 1, in particular, had the notice placed far from the action items and used a small, gray font that could be overlooked. Even though screens 2 and 3 provided more prominent notices, the majority concluded Chabolla never unambiguously assented to the Terms. For an online agreement to be enforceable, the user must be explicitly notified that their action (e.g., clicking a button) binds them to the terms. Because Chabolla's actions were ambiguous and the website did not clearly indicate continuing would manifest assent to the Terms, the majority affirmed the lower court’s ruling, denying enforcement of the arbitration provision.

        Dissenting, Judge Bybee argued Chabolla agreed to the Terms of Use, including the arbitration clause. The dissent highlighted Chabolla clicked “Continue” or “Redeem Now” three times, with each click accompanied by a clear notice she was agreeing to the Terms. The dissent found the notices to be conspicuous, especially when compared to other cases like Patrick and Oberstein, where similar sign-in wrap agreements were upheld. The dissent argued the majority's stricter interpretation would create uncertainty for online contracts and compel businesses to adopt more rigid contract structures like clickwrap or scrollwrap agreements. Thus, the dissent would have enforced the arbitration provision.